1. Introduction
Welcome to Proactive Building Supplies (referred to as “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, proactivegh.com, and the purchase of building materials, cements, blocks, and painting materials through our platform. By accessing or using this website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please refrain from using the website.
We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective upon posting on this page. It is your responsibility to review these Terms periodically.
2. Products and Services
Proactive Building Supplies offers a range of building materials, including but not limited to cements, blocks, painting materials, and other related products for construction and home improvement purposes. We strive to provide accurate descriptions and images of our products, but we do not guarantee that the descriptions, prices, or other content on the website are error-free or complete.
We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.
3. Account Registration
To make a purchase or access certain services on our website, you may need to create an account. You agree to provide accurate and complete information when registering, and to update this information promptly if it changes. You are solely responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
4. Orders and Payments
By placing an order through our website, you are making an offer to purchase the selected products. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, pricing errors, or issues with payment processing.
Payment for orders must be made in full at the time of purchase, and we accept the payment methods indicated on the website. Prices are listed in local currency (Ghanaian Cedi) and are exclusive of taxes, shipping, and handling fees unless otherwise stated.
All payments are processed securely, and we will not store your payment information.
5. Shipping and Delivery
We strive to ensure timely delivery of your products. Shipping costs will be calculated at checkout based on your location and the size of your order. Delivery times may vary based on your location and the availability of the products you ordered.
We are not liable for any delays caused by third-party carriers, weather conditions, or unforeseen circumstances. Once your order has been dispatched, we will provide you with tracking information where available.
6. Returns and Refunds
If you are not satisfied with your purchase, you may request a return within 14 days of receiving the products, subject to the following conditions:
- The product must be unused, in its original condition, and in the original packaging.
- Certain products, such as custom orders or perishable items, may not be eligible for return.
- Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.
Once we receive the returned products and verify that they meet the conditions above, we will process your refund or exchange as applicable. Refunds will be issued to the original payment method used for the purchase.
7. Intellectual Property
All content on the website, including text, images, logos, graphics, videos, and trademarks, is the property of Proactive Building Supplies or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the website without our prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, Proactive Building Supplies will not be held liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or use, arising from your use or inability to use the website or products purchased from us, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from the use of the website or the purchase of products is limited to the amount you paid for the product(s) giving rise to the claim.
9. Privacy Policy
Your use of the website is also governed by our Privacy Policy, which outlines how we collect, store, and protect your personal data. By using our website and submitting your personal data, you consent to the practices described in the Privacy Policy.
10. User Conduct
By using our website, you agree not to:
- Engage in any illegal, fraudulent, or harmful activity, including but not limited to unauthorized access to the website or its systems.
- Post, upload, or transmit any content that is unlawful, defamatory, obscene, or infringes on the rights of others.
- Use the website to transmit any viruses, malware, or other harmful software.
- Disrupt or interfere with the website’s functionality, security, or infrastructure.
We reserve the right to suspend or terminate your access to the website if you violate these Terms or engage in any activity that may harm our business or other users.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Ghana. Any disputes arising from the use of this website or the purchase of products will be subject to the exclusive jurisdiction of the courts in Ghana.
12. Indemnity
You agree to indemnify and hold harmless Proactive Building Supplies, its affiliates, officers, employees, and agents from any claims, losses, liabilities, damages, or expenses (including legal fees) arising from your use of the website, your violation of these Terms, or your infringement of any third-party rights.
13. Force Majeure
We will not be liable for any failure to perform our obligations under these Terms if such failure is caused by events beyond our reasonable control, including but not limited to natural disasters, war, strikes, governmental actions, or other unforeseen events.
14. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.