Privacy Policy for Proactive Building Supplies
Last Updated: 1st March, 2025
At Proactive Building Supplies, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, share, and protect your personal data, in compliance with the General Data Protection Regulation (GDPR).
1. Data Collection
We may collect personal information from you when you interact with our website, such as when you place an order, subscribe to our newsletter, contact us, or engage with other services provided on the website. The types of data we collect include, but are not limited to:
- Personal Identification Information: Name, email address, phone number, billing and shipping address.
- Transaction Information: Payment details (such as credit/debit card number, billing address), product purchased, and order history.
- Technical Information: IP address, browser type, device information, and browsing behavior on our website (collected via cookies and other tracking technologies).
- Marketing and Communication Information: Preferences related to receiving marketing communications from us.
2. How We Use Your Data
We use your personal data for the following purposes:
- Order Fulfillment: To process and deliver your orders for building materials, cements, blocks, and painting materials, and to send you order updates.
- Customer Support: To respond to inquiries, resolve issues, and improve your customer experience.
- Communication: To send promotional offers, newsletters, and updates, based on your consent or legitimate interest.
- Improving Our Services: To analyze trends, improve the performance and functionality of our website, and enhance the user experience.
- Compliance with Legal Obligations: To comply with legal requirements and resolve disputes.
3. Data Sharing
We may share your personal data with third-party service providers who assist us in operating our website and providing services. These include, but are not limited to, payment processors, shipping providers, and marketing platforms. These third parties are only authorized to use your personal information to perform specific tasks on our behalf and are obligated to maintain the confidentiality of your data.
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
We may also disclose your personal data if required by law, regulation, or legal process, or to protect our rights, property, and safety, or the rights, property, and safety of others.
4. Data Storage and Retention
Your personal data is stored securely on our servers and is protected by appropriate technical and organizational measures to prevent unauthorized access, alteration, or destruction. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and deliver personalized content. Cookies are small text files placed on your device when you visit our website. You can manage cookie preferences through your browser settings. However, please note that disabling cookies may affect your experience on our website.
6. Data Security
We implement a variety of security measures, including encryption, firewalls, and access controls, to protect your personal information. While we strive to use commercially acceptable means to protect your personal data, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.
7. Your Rights Under GDPR
As a data subject under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete data we hold about you.
- Right to Erasure: You can request that we delete your personal data under certain conditions.
- Right to Restrict Processing: You can request that we limit the processing of your personal data under certain conditions.
- Right to Data Portability: You can request that we transfer your personal data to another organization in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal data, particularly in the case of direct marketing or processing based on legitimate interests.
- Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.
If you wish to exercise any of these rights, please contact us at [email protected].
8. Third-Party Links
Our website may contain links to third-party websites, such as social media platforms or other services. These third-party websites have their own privacy policies, and we do not accept responsibility for their practices. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Proactive Building Supplies
Email: [email protected]
Address: Santoe, Accra – Ghana
By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal data as described herein.